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Contact - Pixels for Bricks – One Million Pixels, One Place to Call Home

CONTACT PIXELS FOR BRICKS

Let’s talk pixels

Questions about The Wall, a possible placement, an existing order or the project itself?

Send a message. Pixels for Bricks is being built by one person, so every genuine email reaches a real human behind the experiment.

For the quickest and clearest response, choose the right subject and include the relevant details — but never send passwords or complete payment-card information.

Email Pixels for Bricks Browse the FAQ
Pixel-style envelope and speech bubble representing contact with Pixels for Bricks

HOW TO REACH THE PROJECT

Choose the channel that fits your question

Email

OFFICIAL CONTACT ROUTE

Email

Email is the official contact route for questions about orders, payments, placements, privacy, rights, complaints and technical issues.

Messages in English or Dutch are welcome.

Write an email

For anything involving an order, payment, privacy, rights or security, please use email rather than Instagram.

WHAT CAN WE HELP WITH?

Start with the right subject

Choose the closest topic. Your email app will open with a short subject only; you remain in control of everything you send.

01

General or project question

Use this for questions about the concept, The Dutch Guy, the website, packages or the wider experiment.

Helpful details:

  • Your question
  • The page you are referring to
  • Any relevant screenshot or URL
Ask a general question

02

Order or payment question

Use this when something is unclear about a request, the separate payment instruction, payment status or an existing order.

Helpful details:

  • Order reference, when available
  • Email address used for the request
  • Payment date and amount
  • Selected package
  • A clear explanation of the issue

Never include a full card number, CVC, banking password, private API key or bank login.

Ask about an order

03

Placement or content question

Use this for questions about images, titles, descriptions, links, coordinates, content review or a requested change.

Helpful details:

  • Order or placement reference
  • Package and X/Y coordinates
  • Requested change
  • Current destination link
  • Relevant image or screenshot
Ask about a placement

04

Privacy or personal-data request

Use this to ask about access, correction, deletion, restriction, objection or another privacy matter.

Helpful details:

  • Your full request
  • Email address connected to the order or message
  • Relevant order reference
  • Enough information to identify the relevant records

Do not send identity documents unless a secure and necessary verification process is specifically explained.

Send a privacy requestRead the Privacy Policy

05

Copyright, trademark or rights report

Use this when you believe that a placement uses content, a name, logo or other material without proper permission.

Helpful details:

  • The placement URL or coordinates
  • The material concerned
  • Your relationship to the rights holder
  • A clear explanation
  • Supporting evidence or public references
  • The outcome you are requesting

Do not send unnecessary confidential documents. Additional verification may be requested when genuinely required.

Report a rights concernRead the Placement Rules

06

Technical or security issue

Use this for broken pages, display problems, accessibility issues, unsafe links or suspected security vulnerabilities.

Helpful details:

  • Page URL
  • Device and browser
  • Steps to reproduce the problem
  • Screenshot where useful
  • Expected and actual result

Report potential security issues privately. Do not publicly disclose sensitive technical details, passwords, API keys or personal information.

Report a technical issue

HELP US UNDERSTAND QUICKLY

What to include in your message

Include what is relevant to your situation. Not every item is mandatory for every message.

  • A short, specific subject
  • A description of the question or problem
  • The relevant page URL
  • Your order reference, when available
  • Package and coordinates, when relevant
  • The email address used for the request
  • A screenshot when it helps explain the issue
  • The outcome you are asking for

Clear information helps avoid unnecessary follow-up questions.

KEEP YOUR INFORMATION SAFE

Never send sensitive login or payment information

Pixels for Bricks does not need your password, complete payment-card number, CVC, online-banking login or private API key to investigate an ordinary question.

Do not send:

  • Passwords
  • Full card numbers
  • CVC or security codes
  • Bank login credentials
  • Authentication or recovery codes
  • Private API keys
  • Unnecessary copies of identity documents
  • Unrelated medical or financial information

The website does not collect card or bank-account credentials. Pixels for Bricks should normally need only an order reference, payment date, amount and the email address used for the request.

How personal information is handled

WHAT HAPPENS NEXT?

A real person will review your message

Pixels for Bricks is being built and managed by one person. Genuine messages are reviewed as soon as reasonably possible.

Some questions can be answered quickly. Payment investigations, privacy requests, rights complaints, security issues and complex order questions may require additional checks.

No fixed response time is promised unless a specific legal deadline applies.

  1. MESSAGE RECEIVED

    Your email reaches the official project inbox.

  2. REVIEW

    The question and relevant information are checked.

  3. RESPONSE OR NEXT STEP

    You receive an answer, a request or an explanation.

Sending an email does not automatically cancel an order, stop a payment, remove a placement, suspend a deadline or confirm a refund.

Where a specific process or deadline applies, follow the instructions in the relevant policy or order communication.

YOUR MESSAGE AND PRIVACY

How contact information is used

Information sent by email is used to understand and respond to the message, manage relevant orders or placements, investigate problems, protect the website and comply with legal obligations.

Messages may be retained when reasonably necessary for customer service, accounting, fraud prevention, security, rights management, legal claims or regulatory obligations.

PURPOSE

Messages are used to answer and investigate the relevant request.

ACCESS

Only people or service providers who need the information for the relevant purpose should have access.

RETENTION

Information is not intended to be kept longer than reasonably necessary, subject to legal and operational requirements.

RIGHTS

Privacy requests can be submitted through the official email address.

Read the Privacy Policy

FORMAL MATTERS

Complaints, rights reports and legally significant messages

For formal complaints, privacy requests, intellectual-property reports, content notices, security reports or other legally significant messages, use email rather than Instagram.

Clearly describe who you are, what the message concerns, the relevant order, placement, URL or coordinates, the facts, the outcome requested and any supporting information.

An ordinary email may not replace another notification method when the applicable Terms, law or a specific process requires a different method.

Read the Legal InformationRead the Terms

YOU MAY FIND THE ANSWER HERE

Useful pages before sending a message

NOT SURE WHICH SUBJECT TO USE?

A general email is completely fine

You do not need to understand the entire system before asking a question.

Briefly explain what you need help with. The message can be directed to the right topic after it is received.

Messages in English or Dutch are welcome.

Send a general email

READY TO EXPLORE?

See the experiment in action.

Visit The Wall, explore the available positions and discover how one million digital pixels can become one public mosaic.

Explore The WallSee How It Works

Questions are welcome. Sensitive information is not.

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